Returns policy

Thank you for shopping with Hotel, Mike.

We hope that you enjoy our products, however, if you are not entirely satisfied with your purchase, we are here to help.

Our products can be returned, please inform us by email within 14 days of the receipt of the product. Then, you have 14 days to return the parcel to us.

Before you return the product, please make sure: 

The product was purchased in the last 14 days

The product is in its original packaging

The product hasn’t been opened, used or damaged

We will consider the condition of the goods being returned when making a refund.

Please contact us by email before sending us your returns:

info@hotelmike.co.uk

You are responsible for shipping charges incurred in connection with the return of a product. Unless there was an issue from our side with the shipping, you will also be responsible for the original shipping charges. We will not refund for an address error, customs charges refusal or a parcel that was not collected from a pick-up point in time. We will not be held liable for the loss or damage to the product during shipping, both to and from Hotel, Mike. We use tracked services for this reason, and we suggest to the same for returns, although it is at your risk.

Damaged or faulty items:

If you received a damaged product, please notify us immediately for assistance at info@hotelmike.co.uk